Protection

At MagicMoppets, we value your privacy and take the protection of your personal information seriously. This Data Protection Policy is designed to inform you about how we collect, use, store, and share your personal data when you engage with our website, services, or customer support channels. We are committed to maintaining transparency, accountability, and compliance with all applicable data protection laws, including GDPR and other international standards.

Data We Collect from You

• Contact information: full name, email address, phone number, postal address
• Account details: login credentials, user preferences
• Transaction data: purchase history, billing details (payment data is handled securely by third-party processors)
• Technical information: IP address, browser type, device identifiers, operating system, location data
• Usage behavior: pages visited, features used, time spent on the website
• Communication history: emails, chat transcripts, support tickets
• Marketing preferences and consent choices

Why We Process Your Data

• Fulfill our contract with you by delivering the services or products you have requested
• Communicate with you about updates, offers, or support-related matters
• Personalize your user experience and make our services more relevant to your needs
• Analyze service usage to enhance functionality and performance
• Secure our services and detect or prevent fraudulent or illegal activities
• Comply with legal obligations and regulatory requirements

Legal Basis for Data Processing

• Your consent, which you may withdraw at any time
• The performance of a contract to which you are a party
• Our legitimate interests, including business improvement and customer relationship management
• Compliance with legal obligations, such as recordkeeping or responding to lawful requests

Sharing and Disclosure of Information

Your personal data may be shared with third-party service providers who perform services on our behalf. These service providers are contractually obligated to maintain the confidentiality and security of your data. We may also disclose your information if required by law, to respond to legal claims, or to protect our rights and property.

International Data Transfers

In some cases, your personal data may be transferred and processed outside of your country of residence. When we do this, we ensure compliance with legal requirements and that appropriate safeguards are in place.

Data Retention Policy

We retain your personal data only for as long as necessary to meet the purposes outlined in this policy. Once your data is no longer required, it will be securely deleted or anonymized.

Your Rights and Choices

• The right to access the data we hold about you
• The right to correct any inaccurate or incomplete data
• The right to request deletion of your data under certain conditions
• The right to restrict or object to specific types of data processing
• The right to data portability
• The right to withdraw consent at any time where applicable

You can exercise your rights by contacting us at [email protected].

How We Protect Your Data

• Encryption of sensitive data during transmission
• Secure servers with access controls
• Regular security testing and system audits
• Staff training and access restrictions based on job roles

Use of Cookies

Our site uses cookies and similar technologies to enhance user experience, track site usage, and deliver personalized content. You can choose to disable cookies through your browser settings, though this may impact some functionality.

Children’s Privacy

Our services are not intended for use by individuals under the age of 16. We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected data from a child, we will delete it promptly.

Policy Updates

We may update this Data Protection Policy from time to time. Any updates will be published on our website, and where appropriate, we will notify you by email or through the service.