At MagicMoppets, we want every purchase to bring joy and satisfaction. We’ve crafted our refund policy to ensure clarity and fairness for all customers. Please read the details below regarding returns and refunds.
If you’re not completely satisfied with your toy purchase, you may return the item within 14 days of the purchase date for a full refund, provided:
Requests made after 14 days will not be eligible for a refund unless the item is defective.
If a product is faulty or damaged upon opening, please notify us within 7 days. After verifying the issue, we’ll offer:
Proof of the defect (such as photos) may be required.
Toys received as gifts can be returned within 10 days for an exchange or store credit, with a valid gift receipt. Cash refunds will not be provided for returned gifts.
The following items are non-refundable, unless defective:
If an item purchased online arrives damaged or incorrect, contact us within 5 days of delivery. We will arrange a return or replacement at no additional cost.
Once your return is approved and the item received, we will process your refund within 5 to 7 business days to your original payment method.
Thank you for choosing MagicMoppets. Our mission is to provide toys that delight, and we’re here to help if something isn’t right!